Are you wanting to have your own contact center, but do not have the capability to do so? Do you experience abandoned sales inquiry that could have been turned into profit? Or are you planning to expand your contact center capacity with minimum available resources?
You know that your customers are the most important aspect of your business. So why not improve your services to them? We are here to offer a strategic partnership and coordinated efforts with you to reach a common goal: Customer retention and acquisition.
We can tailor a contact center system according to your needs, whether it’s dozens of seats or just one all-around representative, whether it’s customer support or marketing survey, whether it’s 24/7 support or just during the off business hours & days, and whether on a seasonal project basis or you want to entrust to us the entire department including the management responsibilities, we have a solution for you!
The following are the channels that we provide for your customers to contact you:
1. Telephone - Our inbound and outbound agents have accents that customer shall not notice the difference.
2. Web live chat- We will provide 24x7 chat representatives including the software for your website thru our subsidiary Livechat247.
3. E-mail - We will use your own domain and server to correspond to your clients and customers.
4. Social Media Management - We will manage you Facebook page and Twitter accounts to promote your business. We will add Twitter "Follows" and "Followers" and connect with your Facebook fans.
We will let you have access to a common and offshore resources that could not be locally replicated by a low(er) budget. We can also build a team with expertise according to your demands but within your budget.
You help us understand your business policies and procedures, and we will help you to connect with your customers. You can reduce costs and may reinvest on improvements of other areas in your business.
Services Include but not limited to:
- General Inbound Customer Service and/or Member Inquiry
- Telephone Answering and Message Delivery Service
- Inbound Product Support
- Sales order fullfillment
- General Survey
- Internet and Telephone Research
- Outbound Credit Collection
- Technical Helpdesk
Our rates are designed for small businesses but our service quality stands for professionalism. More importantly in any of our program as your off-the-shelf solution, we do not require a contract to stay and everything is included in your monthly or per minute rate.
Interested enough? There's more, so please contact us for a value proposition.