GOT CUSTOMER SERVICE?
Are you wanting to have your own contact center, but do not have the capability to do so? Do you experience abandoned sales inquiry that could have been turned into profit? Or are you planning to expand your contact center capacity with minimum available resources?
You
know that your customers are the most important aspect of your
business. So why not improve your services to them? We are here to
offer a strategic partnership and coordinated efforts with you to reach
a common goal: Customer retention and acquisition.
We
can tailor a contact center system according to your needs, whether
it’s dozens of seats or just one all-around representative, whether
it’s customer support or marketing survey, whether it’s 24/7 support or
just during the off business hours & days, and whether on a
seasonal project basis or you want to entrust to us the
entire department including the management responsibilities, we have a
solution for you!
The following are the channels that we provide for your customers to contact you:
1. Telephone
2. Live Web Chat - We will provide 24x7 chat representatives including the software for your website thru our subsidiary Livechat247.
3. E-mail
We
will let you have access to a common and offshore resources that could
not be locally replicated by a low(er) budget. We can also build a team
with expertise according to your demands but within your budget.
You
help us understand your business policies and procedures, and we will
help you to connect with your customers. You can reduce costs and may
reinvest on improvements of other areas in your business.
Services Include but not limited to:
- Telephone Answering and Message Delivery Service
- Inbound Product Support
- Sales order fulfillment
- General Survey
- General Inbound Customer and/or Member Inquiry
- Internet and Telephone Research
- Outbound Credit Collection
- Technical Helpdesk
Our rates
are designed for small businesses but our service quality stands for
professionalism. More importantly in any of our program as your
off-the-shelf solution, we do not require a contract to stay and
everything is included in your monthly or per minute rate.