Cybergenic Associates International was established in 1999 in Delaware, U.S.A. and responsible for providing data processing and customer service solutions for small businesses. We are now headquartered in New Jersey, USA.
We are a local business process and contact center outsourcer. We also have offices in the Philippines where a large number of highly skilled and US-English-speaking professionals are available on demand. We are here as your partner, readily available whenever you need us.
Our operations personnel, particularly the contact center representatives are all degree holders and certified International Call Center Agents.
Philippines has a good relationship with the US in many ways, most especially in business and politics. Aside from that, Philippine laws and constitution are patterned after American system because Philippines was an American protectorate for 48 years (1898 - 1946).
That is why even the education and business systems are American based especially the English language. Most curriculums from grade school to post graduate are conducted in English. Hence, the Philippines is the third-largest English speaking country in the world. Many Filipinos are IT skilled professionals, highly educated and proficient in English which is also the primary business language.
Philippines has adequate domestic and international submarine cable services which make its telecommunication infrastructure in business quality. Inspite of those advantages and qualifications, the labor cost in the Philippines is only about less than 20% of that US counterpart and the attrition rate is below 10%.
These are the major reasons why Philippines is a popular option for shared services location that big companies like IBM, Intel, FedEx, Citibank, Caltex and many other multinational companies, to establish their regional center.