OUTSOURCING VOICE and DATA SOLUTIONS
Are you wanting to have your own contact center, but do not have the capability to do so? Do you experience abandoned sales inquiry that could have been turned into profit? Or are you planning to expand your contact center capacity with minimum available resources?
You know that your customers are the most important aspect of your business. So why not improve your services to them? We are here to offer a strategic partnership and coordinated efforts with you to reach a common goal: Customer retention and acquisition.
We can tailor a contact center system according to your needs, whether it’s dozens of seats or just one all-around representative, whether it’s customer support or marketing survey, whether it’s 24/7 support or just during the off business hours & days, and whether on a seasonal project basis or you want to entrust to us the entire department including the management responsibilities, we have a solution for you!
The channels :
1. Telephone - Our inbound and outbound agents have accents that customer shall not notice the difference.
2. Web live chat- We will provide 24x7 chat representatives including the software for your website thru our subsidiary Livechat247.
3. E-mail - We will use your own domain and server to correspond to your clients and customers.
4. Social Media Management - We will manage you Facebook page and Twitter accounts to promote your business. We will add Twitter "Follows" and "Followers" and connect with your Facebook fans.